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Creating a stellar organization involves setting the conditions to help people do their very best work, and your company’s success depends on designing the circumstances under which people can function most effectively. Two areas that deserve attention in this regard are your ability to observe the results of cause-and-effect relationships, and how well your business can shift to becoming system-dependent instead of remaining person-dependent.Published: 3-Oct-2013
Two scenarios: A. You're in your office making up a new client folder for a client who doesn't yet exist. Your thinking about how you'll work together and the phone rings. It's a prospect who's interested in working with you. B. You're sitting at your desk deeply involved in a project and the phone rings. It's a prospect who's interested in working with you. Which one of the above prospects will get the *best* you?Published: 7-Apr-2013
We have problems needing solutions. We have people investigating these problems. They research. They investigate what other researchers have discovered. They perform original research examining new views and new data. They make hypothesis, perform experiments, and test the new information. New processes and technology move from the laboratory and into practice; however, the new processes do not receive acceptance and enthusiastic implementation.Published:16-Dec-2012
Settling legal claims from employees can often be expensive and time consuming. It also damages morale and reputations. Having the guidelines in place is a good investment.Published:15-Jul-2005
With the increasing competitiion for talent, businesses need to be working on strategies to attract and retain good people. It should not have to come down to just money. There are a number of actions you can take now.Published:18-Feb-2005
We often hear that the customer comes first! Is this really the right way around? Read why we think this is wrong.Published:19-Jan-2005