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Delighting Your User, Part Four: Showing and Maintaining Competence
In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for both demonstrating competence and maintaining competence as a technical support provider. He provides practical, real-world techniques for the support desk engineer to use to demonstrate and maintain competence.
Published: 8-May-2013What Are Screensavers Useful For These Days?
Have you ever wondered what the point is of having a screensaver? I mean, what are they really used for and where did the idea even originate from? And what in blazes are they actually useful for?
Published:18-Apr-2013Access Your PC Remotely From Anywhere in the World
Control your computer and access your files remotely from anywhere in the world no matter how many obstacles stand between you and your remote computer.
Published:14-Apr-2013Delighting Your User: Providing Responsive End User Support
In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end-user tech support by making sure your users say you're responsive to their needs. He provides practical tips you can use right away to delight your end users.
Published:12-Apr-2013Promotional mouse mats - add your logo
Design plays a very vital role when it comes to promotional mouse mats and you have to be very creative in getting your customers on board and making them appreciate your promotional mouse mats. Your company name, logo, and slogan should be printed prominently on the mouse mats.
Published:27-Mar-2013The Best Page Layout and Design for Content Websites
The web has been around for long enough that rules and best practise have emerged from years of trial error by thousands of website owners. You should learn from their experience about what design and page layouts work.
Published:16-Mar-2013