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Role of customer service in success of business

This article defines the role of customer service and its significance in the success of a business enterprise.

Published:21-Nov-2013

Keep Customers Happy While Your Are Away

Whether you work in a regular office or out of your home, it is very important to take time off to refresh and recharge. Of course, when you take time off, you want to be sure your customers are in good hands while you are away. Author Wendy Maynard provides tips on how to keep customers happy while you are away.

Published: 7-Aug-2013

Listen to What Your Customers Are Saying

Mastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, concerns or complaints, there are likely more that did not express their dissatisfaction, and instead simply moved on to a competitor.

Published:23-Jul-2013

Customer Service: A Missing Skill?

You have to make more sales! This is the message that is drilled into every salesperson’s mind on a daily basis. Usually they’re expected to achieve this through cold calling and other age-old techniques in a hope that they will be able to make a sale. However, this single-minded focus on sales figures tends to leave the customer unhappy and unwilling to buy from the salesperson a second time. How is this possible?

Published:13-Jun-2013

The Power of Words - How to Avoid Stomping on Personal and Customer Relationships

Your words can make or break your relationships, so choose them carefully! If you’re having a challenge in your life, whether it’s health, finances, personal, or business; look to see if your words are helping or hindering your relationships. Here are 3 tips for choosing powerful words.

Published:23-May-2013

Delighting Your User, Part Four: Showing and Maintaining Competence

In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for both demonstrating competence and maintaining competence as a technical support provider. He provides practical, real-world techniques for the support desk engineer to use to demonstrate and maintain competence.

Published: 8-May-2013