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Starting An Internet Business Without Bricks And Mortar
When starting an internet business, your market can be less focused on location since your business will be global. You will also need to be more descriptive in your product presentation as people will not be able to touch and feel the items and will have to rely on what you say about them. You not only have to market the what but also the how and why.
Published:13-May-2012Customer Service is No Accident
It’s true that the buck stops with the leader of an organization, but when the buck stops because the customer stops walking in the door, it can be a little too late to start asking why they’re going to our competitors, not renewing contracts, or worse still not wanting to do business with us again. But go on, be brave ASK your customers what they think – they will still respect you in the morning…
Published:30-Apr-2012Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction.
Published:26-Dec-2011How Outsourcing Software Jobs Can Be Profitable
Outsourcing software jobs to smaller companies can have many benefits both to the company providing the owrk and to the smaller companies. Here are a few of them.
Published: 9-Dec-2011The Right People
Great leaders surround themselves with great and skillful people. As leaders, we should want for every person in our care to be excited about getting up in the morning and coming to work. If we can help them find this, we won't have to motivate them.
Published:12-Nov-2011Six Sigma And The Customer
With all the talk on processes and projects, it is easy to forget that Six Sigma focuses on the end result: the customer. Here's how to put the focus back on the customer in your pursuit of Six Sigma implementation.
Published:13-Jul-2011