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The Power of Words - How to Avoid Stomping on Personal and Customer Relationships
Your words can make or break your relationships, so choose them carefully! If you’re having a challenge in your life, whether it’s health, finances, personal, or business; look to see if your words are helping or hindering your relationships. Here are 3 tips for choosing powerful words.
Published:23-May-2013Delighting Your User, Part Four: Showing and Maintaining Competence
In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for both demonstrating competence and maintaining competence as a technical support provider. He provides practical, real-world techniques for the support desk engineer to use to demonstrate and maintain competence.
Published: 8-May-2013Delighting Your User: Providing Responsive End User Support
In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end-user tech support by making sure your users say you're responsive to their needs. He provides practical tips you can use right away to delight your end users.
Published:12-Apr-2013How to Deliver Technical Support that Delights the End User, Part Two
In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end user tech support and shows simple and practical techniques for doing it.
Published:15-Mar-2013How to Deliver Technical Support that Delights the End User
In the first of this series of articles on delighting end users, writer, speaker, trainer and veteran IT guy Don R. Crawley shows tehnical support personnel simple, practical ways to deliver oustanding end user technical support while, at the same time, making their jobs easier and more satisfying.
Published:17-Feb-2013Developing a Philosophy for Providing Value
Providing great benefit to customers doesn’t occur by accident; it comes directly from applying a well-designed value philosophy. What does it take to create outstanding products and services that are not only profitable, but also capable of converting ordinary consumers into “raving fans”? This article covers four critical ingredients that produce stellar products, services, and customer relationships.
Published:15-Jan-2013