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What exactly is the best-kept secret behind incredibly successful businesses? Is it keeping up with the trends? Having an excellence workforce who will make sure that your company is working in tip top shape? Or is having a loyal client base who will not only keep on going back to you whenever they need your products or services but they are also the ones who will help your company get more attention from other people through good word of mouth.Published: 6-Apr-2010
Consistently pleasant customer experiences produce "raving fans" who spread positive "buzz" about our products and services. In contrast, even a single unhappy experience can sour a customer, who may then take her business elsewhere and we might not ever hear why. This article explains what to do.Published: 6-Sep-2009
What does it means for us to be loyal to our customers? First of all it seems to be easier to take for granted customers loyalty to us and bemoan what we think is a lack of loyalty to us. Each repeat order from a customer can be a sign of their loyalty.Published:20-May-2009
Its a well-known fact that it costs many times more to acquire a new customer than to keep doing business with your existing ones. For this reason, the best way to become profitable is to have loyal customers who keep coming back again and again...Published:27-Feb-2008
An article on how create loyalty through extraordinary customer service within your online businessPublished:27-Sep-2007
Are you a transactional ("hunter") or a consultative ("farmer") salesperson. Find out the difference and learn which method is most likely to help you increase your sales, your profits and your customer loyalty.Published:11-Apr-2006